Loss prevention
See where what happened at the counter and what was recorded do not line up.
Counter intelligence for multi-site operators
Every counter, finally legible.
Countercue turns what happens at the counter into structured event data, then reports it back at branch and shift level, so head office sees revenue missed, offers accepted and standards kept, across every location.
Six places the counter costs you money.
One platform, one picture. Every number below is aggregate, at branch and shift level.
Sales lift
Which offers get accepted, at which hours, and what they add to the basket.
Operating standards
Greeting, confirmation, farewell, wait promises: kept or not, as a rate.
Menu intelligence
What customers ask for and leave without, what they take instead, which options they change, and what they ask about each product.
Customer experience
Complaints by category and outcome, with the unresolved share visible every day.
Timing
Which hour loses what: products running out, offers slipping in the rush, complaints climbing at shift change, by day and shift.
The difference
One branch learns it. Every branch gets it.
Same measures, branches side by side. Each one is held against locations that actually resemble it, and what the best one does becomes the standard everywhere.
Chain, region, branch and period: pick any cut.
Side-by-side metrics, not separate reports.
Differences against the period before, on every measure.
Easy to start. Quiet to run.
Your own team sets it up. After that it keeps itself current, and everything head office needs to manage (menu and prices, branches and regions, users and tags) sits in one place.
It works with the point-of-sale and order systems you already use, so counter events and sales records can be read together.
01Set up by your own team, no specialist visit.
02Stays up to date on its own, across every location.
03Menu, branches, regions, users and tags managed centrally.
04Three languages, and a safe place to try changes first.
Privacy & security
Your data stays under your control.
What, not who. Structured events are what remains: nothing that identifies a person and nothing that scores one.
Events, not words
No sentence, no transcript. Only the structured event and its category are kept.
No identification
Nobody is identified and no member of staff is scored. Reports are aggregate, at branch and shift level.
Access by role
People see the branches and regions they are responsible for, and nothing beyond them.
DEPLOYMENT · OPTION 1Countercue's secure servers
We run and maintain it. You get the reports.
Counter device
events
COUNTERCUE CLOUD
Storage & analytics
Panel & reports
DEPLOYMENT · OPTION 2Your own servers
Everything stays inside your own infrastructure, end to end.
Counter device
events
YOUR INFRASTRUCTURE
Storage & analytics
Panel & reports
Frequently asked questions
Questions operators ask first.
What is Countercue?
Countercue is a counter intelligence platform for multi-site cafés, restaurants and retail chains. A small device at the counter turns customer–staff conversations into structured, categorical events (offers, acceptances, requests that could not be met, complaints, standards kept) and reports them at branch and shift level.
Does Countercue record or transcribe customers?
Countercue works on events, not on people. Reports contain categorical events and aggregate numbers; nobody is identified and no member of staff is scored. Whether raw audio or text is retained at all is a per-branch setting controlled by the operator.
Which businesses is it for?
Coffee and café chains, fast food and QSR, restaurant chains, bakery and patisserie chains, supermarkets and cosmetics stores: any operator with several counters and a head office that needs one picture.
Does it need integration with our POS?
No integration is required to start. Countercue works on its own from day one; POS and order-system data can be read alongside counter events later.
How is it installed?
Your own team places the device at the counter and approves it from the panel. Updates arrive remotely and safely; if an update fails, the device rolls back on its own.
Where does the data live?
Two options: Countercue's secure servers, run and maintained by us, or your own infrastructure end to end.
Which languages does the panel support?
Turkish, English and German.
See your own counters, at branch level.
Tell us a little about your operation and we will walk you through what Countercue reports on day one.